MS Action Limited
Unit 17 Waltham Park Way, Billet Road, London E17 5DU
020 8531 9612 www.msaction.org.uk
Your Privacy Notice
What you need to know about data protection rules under the
General Data Protection Regulations (GDPR) – from 25/05/2018
Please read carefully and ask at Reception if you have any questions.
Under the data protection rules, we need to tell you about what data/information we keep on you and your rights about this data.
We keep the details you provide on the MS Action application form for our records, based on your consent. Application forms are kept in a locked filing cabinet during your subscription period and for one year following the expiry of your subscription. If you do not renew your records will then be destroyed.
In the case of a successful application by someone who has been diagnosed long-covid to attend the centre their application form is kept in a locked filing cabinet during their period of taking oxygen therapy and for 12 months following the expiry of their taking oxygen therapy in as much as they do not attend for 12 months. If they do not attend for 12 months their records will then be destroyed.
Your health data is used to check that you qualify to be offered a subscription to attend under our health criteria. We need your consent to hold this special data which you give by signing our application form.
We give your name to any therapists you make an appointment to see at the Centre. We need your express consent to allow the therapists to keep any additional data about your health that you provide as part of your therapy. Therapists maintain their own records and we require that it is kept for a maximum of one year after your membership of MS Action has expired. You can withdraw your consent and ask for your records to be destroyed at any time.
Where a child under the age of 18 uses one of the therapies at the Centre, we require the authorisation and consent of the holder of parental responsibility for the child. (Please see the parental consent form if applicable.)
We currently use a manual record of your name, telephone number, and any email address you provide so that we can contact you quickly about therapy bookings. These records are destroyed 12 months after your subscription ends or in the case of a successful application by someone who has been diagnosed long-covid to attend the centre their application form is kept in a locked filing cabinet during their period of taking oxygen therapy and for 12 months following the expiry of their taking oxygen therapy in as much as they do not attend for 12 months. If they do not attend for 12 months their records will then be destroyed. A membership book recording your name and when you paid your subscription fee is held at reception and kept in accordance with current legislation.
Payment day sheets and therapy appointment sheets are used to reconcile what you pay/owe. This information is logged into a password-protected and virus-protected office computer. These records are archived in accordance with current legislation.
CCTV is used in the Centre and overwritten on a 30-day cycle.
We will try to keep the data up to date annually at renewal but please tell us immediately if your name, address, phone or email contact changes.
Anonymised data might be used to help us get funding.
As well as knowing what data we keep on you, where we keep it and why, you can check it and correct errors or (if you don’t want to remain a subscriber) have the data destroyed. You can ask for your data to be sent to other National Therapy Network Centres if it is still current or within the period of 12 months following your not renewing or in the case of someone attending who has long-covid to take oxygen therapy, for 12 months following the expiry of their taking oxygen therapy.
You have the right to make a complaint to the Information Commissioner if you feel that we have misused your data in any way.
Please also read the Gift Aid page sent with the Application Form and/or the Renewal Form you were sent and choose whether to consent to our sending the Gift Aid details to HMRC to claim the tax relief on the money you give us.
A copy of this notice is on our website www.msaction.org.uk and pinned to the Centre’s notice board.
May 2018 update
The name of the company is; MS Action Limited
The registered office is; Unit 17 Waltham Park Way, Billet Road,
Walthamstow, London E17 5DU
Tel: (+44) 020 8531 9216 this number has an out-of-hours voicemail
E-mail for General Information email@example.com
For an Application Form firstname.lastname@example.org
MS Action Limited
Unit 17 Waltham Park Way,
London E17 5DU
If you have any queries or wish to speak to someone, please contact us:
(+44) 020 8531 9216